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FAQs
Overview
What is ID.me?
How to create an ID.me account?
How do I access the discount?
Can I share my discount with my non-eligible friends?
What happens if I have issues with my ID.me account?
What about shipping?
When can I expect my shipment?
What about insurance?
Do you require a signature at the time of delivery?
What about sales tax?
How to format the address?
What is your return policy?
I have an APO/FPO billing address but would like to send an order to a state-side address. Is this possible?
Can you send my shipment to my overseas location via APO/FPO/DPO?
Are there any shipping restrictions?
What are the terms & conditions of the offer?
My student discount code is invalid or has already been used. What should I do next?
I'm having trouble entering a student discount code. What can I do?
Why haven’t I received a verification email?
I’m under 18. Can I use the student discounts on Student Beans?
The verification link in my email is not working. How can I fix this?
What should I do if I can’t reset my password?
What’s the next step if I haven't received an email to reset my password?