Orders

Can I place an order by phone?

Plus Icon

Of course! Call us at 1-844-527-4367 to speak to one of our personal jewelers.

Can I combine multiple coupons/ discounts/ free gifts on my order?

Plus Icon

To keep things fair for everyone, multiple coupons/ discounts/ free gifts cannot be combined for a single order.

Can I order multiple products for comparison?

Plus Icon

Finding the perfect jewelry piece can be hard. We get it. This is why we let you order up to two products at a time for comparison. But we’d say, take the easy way out and give us a call if you’re confused and we’ll help you decide which piece is right for you.

How do I know if you received my order?

Plus Icon

As soon as your order is submitted, you'll see a unique order number on the success page. That's your sign.

Do I need to apply the coupon to get a discount during checkout?

Plus Icon

No, the coupon is auto-applied at checkout. But, if you have a different coupon code, you may choose to use it. Just remember, you won't be able to club the two.

How will you pack my order?

Plus Icon

We want your unboxing experience to be special, but we don’t want the package to attract undue attention. That's why we ship all our orders in secure, nondescript packages. Inside, you'll find your jewelry in a gorgeous Angara box that's perfect for gifting or storage.

How do I track my order?

Plus Icon

As soon as your order ships, you'll receive a confirmation email, along with the tracking number and carrier details.

Another way to track your order is to click on the 'Track Your Order' link located in the footer of our website. Then, enter your order number and email address, and click on 'View Order Status' for information on your shipment.

I have a special event coming up. Can you expedite my order?

Plus Icon

You'll find the estimated delivery date on the product page. But if you want it sooner, just reach out to our customer service team at 1-844-527-4367 or email us at customer.service@angara.com and we'll try our best.

Do I have the option to order a gift for friends/family located in a different country?

Plus Icon

Sure, you can do that. If it’s a US delivery, place your order on the US website. For other countries, you can either use the local website or the US website.

Can I include a personalized message with my purchase?

Plus Icon

Of course! You can add your gift message at the time of checkout. But just in case you missed it, you can always call us at 1-844-527-4367 or email at customer.service@angara.com and we'll get it done for you.

Do you offer gift wrapping?

Plus Icon

No, we don't. But our packaging is pretty giftable. In fact, it's another thing our customers keep raving about.

I'm giving this as a gift. What are my options as I place my order?

Plus Icon

We're sure your loved one will enjoy unboxing their Angara jewelry gift as much as they'll love wearing it. For a special touch, don't forget to add a personalized message on the checkout page. We'll send this as a handwritten note on an Angara greeting card along with your product.

Can I choose the free jewelry gift that comes with my order?

Plus Icon

At present, we don’t offer an option to choose the free gift. But don't worry, all our jewelry gifts are equally pretty.

I already have the same free gift from Angara. Can I exchange the piece I received now?

Plus Icon

Yes, once you receive it, you can send it back for exchange, but you'll have to bear the shipping charges (both ways). Also, we'll only be able to consider your request if we have similar value free gifts in stock. Call us to know more.

I've canceled my order. When will the funds be back in my account?

Plus Icon

When you place an order, your payment provider reserves the amount for us. We only take the money for the item once it's shipped. If you cancel the order before that, your bank or card issuer should release the amount to you within 5-7 working days.

Can I update my order after I've placed it?

Plus Icon

All our jewelry pieces are made to order. The minute we receive your order, our master jewelers get to work, crafting your piece. If you need to make a change, give us a call at 1-844-527-4367 and we'll check if that's possible depending on where they are in the process.

If we've already shipped your order, changes won't be possible.

I'm missing an item from my order. What should I do?

Plus Icon

Don't worry. Call us at 1-844-527-4367 or drop an email at customer.service@angara.com. We'll do the work of figuring out what went wrong and try to fix it as soon as possible.

Just in case you haven't done it already, you can track your package by clicking here.

Can I upgrade the gemstone quality of my piece, after receiving it?

Plus Icon

Yes, all you have to do is place an exchange request here. Then we'll get in touch with you to make it happen.

Why is there an extra charge for change in delivery address to a different state?

Plus Icon

Taxes aren't in our hands. They are charged state wise and paid to the respective government. So, if you switch your address to a state with higher taxes, you'll have to pay the difference.

Are there any discounts available?

Plus Icon

We offer discounts from time to time, so it’s always a good idea to keep an eye out for our special promotions. We also have an exclusive one-time only discount for insiders. Simply sign up with your email address to get a 10% off coupon code that you can use on your first purchase.