Repair and Resizing

I ordered the wrong ring size. Can it be changed before the product is shipped?

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Sure thing! Just give us a call and let us know of the new size requirement. In case we've already processed and shipped your order, you can request resizing once you receive your ring.

What are the charges for sending the ring back to you for resizing?

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We provide one free ring resizing within the first year of purchase. If you raise the resizing request within the first 30 days of purchase, you'll get free shipping (both ways) too. But if you've already crossed the 30-day period, you’ll have to bear the charges for shipping (both ways) with insurance.

My ring doesn’t fit me. What should I do?

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Don’t worry! We’ve got your back! To initiate a resizing request, click here.

Should I send my ring along with the gift box and certificate for resizing?

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Yes, you'll need to send your ring back in the same gift box along with the certificate, but you can keep the free gift we sent you.

How long does resizing take?

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Well, that depends on your ring. Some rings can be resized quickly. For others, we might need to remake them from scratch. Give us a call for more information on this.

What happens when my ring is resized?

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Small amounts of metal will either be added or removed to increase or decrease the size of your ring. Either way, once the process is complete, our jewelry inspectors will make sure your size requirements and our quality standards are met.

Can I resize an engraved ring?

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Yes, we can do that, and we'll redo the engraving if needed.

I'm not comfortable with my earring backings. Can I get them changed?

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Yes, we can do that for you! Give us a call at 1-844-527-4367 or email us at customer.service@angara.com.

Can I get my chain clasp changed?

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Yes, we can do that for you! Give us a call at 1-844-527-4367 or email us at customer.service@angara.com.

I'd like to change the length of my chain. How can I get it done?

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Yes, we can do that for you! Give us a call at 1-844-527-4367 or email us at customer.service@angara.com.

How do I measure my ring size?

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Our customers find our ring size guide super helpful. But just in case it doesn't work for you, you can ask us for a ring sizer.

How can I get my jewelry repaired?

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If it's within the first 30 days of delivery, just click here and request a repair. But if you've crossed the 30-day mark, give us a call at 1-844-527-4367, email us at customer.service@angara.com or initiate a live chat and our team will help you out.

How can I check the status of my repair?

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We understand you're eager for your jewelry to come back home. So, if you have raised a repair request through our website, please click here to check the status. But if our customer service team raised the request for you, you can get in touch with them via phone, email or live chat.

How does the repair process work?

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Repairs at Angara are meticulous. We'll start by asking you to send us images of the jewelry piece at customer.service@angara.com.

Once we review the images, we’ll get back to you with a repair quote. In some cases, our master jeweler will need to inspect the product in person.

If you find our quote acceptable, we’ll initiate a repair request so you can send back the piece for us to repair. Or you could raise a repair request here.

If you require a repair within the first 30 days of delivery, we won't charge for the repair or the shipping. You can get your free shipping label through the Repair/Resize portal. The resolution to be selected is 'Repair'.

Post the 30 days, you can make use of the services covered under the Lifetime Warranty, but you'll have to pay the shipping charges.

Note: It takes about 7-10 business days to resend your jewelry to you. If you have any other questions, call us at 1-844-527-4367 or email at customer.service@angara.com.